Terms of service
Last updated Nov 15, 2026
These terms apply to orders placed on Custom Patches Now. By placing an order you agree to them.
Your artwork
When you order, you confirm that you own the artwork or have permission to use it. You're responsible for the content you upload.
We review every design before production. We may refuse any order that appears to infringe a trademark or copyright, imitates military, police or other government insignia, or contains hateful content. Refused orders are refunded in full.
Prices and payment
Prices are shown in US dollars and include shipping. For the United States, Canada, the United Kingdom, Australia, New Zealand and most EU countries, prices also include import duties and taxes, so the price you see at checkout is the price you pay.
Proofs and production
Before bulk production we stitch a first sample and email you photos of it, usually within about 5 business days. Bulk production starts only after you approve the sample. Embroidery is a physical process: small details may be simplified, and thread colors may differ slightly from on-screen colors. The online preview and AI designs are illustrations only; the approved sample is what we produce. Each order includes up to 3 free proof revisions; for further changes, contact us by email.
Where patches are made
Patches are embroidered by partner factories outside the United States and shipped to you. Delivery dates are estimates in business days.
Shipping
We ship worldwide, except to countries we can't ship to because of sanctions or carrier restrictions. For destinations outside the countries listed above, any import duties or taxes are charged by your country on delivery and are your responsibility. Tracking is emailed when your order ships.
Refunds
See our refund policy.