Refund policy

Before you approve your proof

You can cancel for a full refund any time before you approve the photos of your stitched sample. Just reply to any of our emails or write to [email protected].

After production starts

Custom patches are made to order, so once you approve your proof and production starts, we can't accept cancellations or change-of-mind returns.

If your patches arrive with a quality problem — for example, they don't match the approved proof — contact us within 14 days of delivery with photos. We'll remake the order or refund it.

Orders we decline

We may decline orders that appear to infringe trademarks or copyrights, imitate military, police or government insignia, or contain hateful content. If we decline your order, we refund it in full.

How refunds are paid

Refunds go back to your original payment method. Depending on your bank, they can take 5–10 business days to appear.